Privacy Policy
Digital Reach LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website [digitalreach.com] (“Website”), engage with our services, or opt in to receive communications (including SMS messages) from us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
If you have questions about our privacy practices, please contact us at hello@thedigitalreach.io.
1. Information We Collect About You
1.1 Information You Provide
We may collect personal information you provide directly to us, such as your name, email address, phone number, and any other details you submit through forms, interactions on our Website, or consent to receive SMS communications. For transactions, we may collect financial information (e.g., payment method, credit card details).
1.2 SMS-Specific Information
If you provide consent to receive SMS communications, we will collect your mobile phone number and any preferences related to SMS messaging.
1.3 Information from Other Sources
We may obtain additional information about you from business partners, contractors, and other third parties to enhance our services, such as updated address information, purchase history, or demographic details.
1.4 Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and other technical information. This helps us understand how visitors use our Website.
1.5 Use of Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your activity on our Website and other sites where we display ads.
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Website and services.
- Fulfill orders and process transactions.
- Communicate with you regarding products, services, promotions, and updates.
- Send SMS communications when you have provided explicit consent, including reminders, updates, or promotional offers.
- Perform analytics and research to improve our Website and services.
- Manage your account and provide customer support.
- Enforce our terms and conditions and other policies.
3. Sharing of Your Information
3.1 Service Providers
We may share your information with authorized service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer support. These providers are contractually bound to protect your information.
3.2 Business Partners
If you engage in transactions or promotions offered by our business partners, we may share your information with these partners. You will be notified when your information is shared in such instances.
3.3 Legal Compliance and Protection
We may disclose your information as required by law or to protect our legal rights, enforce our terms, protect our operations or users, or comply with a legal process.
3.4 Corporate Transactions
In the event of a corporate transaction, such as a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
3.5 No Selling of Personal Information
We do not sell, trade, or rent consumer personal information to third parties. Your personal information is only shared as described above and solely to provide or improve our services to you.
4. Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no Internet transmission or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Choices
You have control over how we communicate with you, including the ability to manage your preferences for SMS and email communications:
- Email Communications: You can opt out of receiving promotional emails by following the unsubscribe link in those emails or by contacting us directly at hello@thedigitalreach.io. Please note that even if you opt out of promotional emails, we may still send you non-promotional messages, such as those related to your account or ongoing business relations.
- SMS Communications: You can manage your SMS preferences by replying “STOP” to any SMS message you receive. This will unsubscribe you from future SMS communications. Alternatively, you may contact us at hello@thedigitalreach.io to request changes to your SMS preferences.
If you have any questions about managing your preferences, feel free to reach out to us at hello@thedigitalreach.io for assistance.
7. Accessing and Correcting Your Information
If you have an account with us, you may access, update, or delete your information by logging into your account or contacting us directly at hello@thedigitalreach.io. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through a prominent notice on our Website or via email. Your continued use of our Website following the posting of changes means you accept those changes.
10. Contact Us
If you have any questions about this Privacy Policy or our information practices, please contact us:
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no Internet transmission or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Find answers to common questions about our services and how we can help you.
Starting a project with us is simple! Just visit our website and fill out the contact form. We’ll connect with you to outline the project scope and discuss how our team can best support your goals. From there, we’ll provide a cost estimate, draft a detailed statement of work, and set up kickoff calls with both teams. Once paperwork is complete and the deposit is processed, we’re ready to dive in and deliver outstanding results!
We offer a range of flexible billing options customized to meet our clients’ needs. These include fixed project fees, hourly rates, and monthly or yearly retainers for research, design, and development services. Our goal is to ensure that our billing structures match each client’s unique requirements, promoting transparency and delivering value for the services provided.
Absolutely! If you need a break, you can pause your account and we will store everything for you until you have more development demand and decide to reactivate it. We’ll keep your files, links and requests active. You’ll still have access to everything but you won’t be able to request new development work or revisions while your account is on pause. Your subscription will remain active and your development team available to you until the end of the current billing period after requesting to pause the subscription.
The unlimited development subscriptions come with a 14-day money-back guarantee. If you don’t get the value for you and your business, we’ll give you a full refund for your initial subscription fee within 14 days. You can read more about refunds on our terms and conditions.
We prioritize clear and consistent communication. You’ll have a dedicated project manager and access to a private Slack channel where you can communicate directly with our team. Additionally, we provide progress tracking through Asana, weekly check-ins, and demo sessions to keep you informed every step of the way.
